Turning it around

Where returns and refunds are handled

This site does not process payments, hold stock or ship parcels. When you choose to return an object or request a refund, that request goes directly to the retail partner that processed your payment. That partner receives the parcel, assesses the return and issues any refund under their own systems. We do not have access to customer accounts, receipts or payment records from other companies.

Return windows and conditions

Because another company sells our objects, we cannot list return windows, restocking fees or packaging requirements on this page. Those terms belong to the retail partner and can vary or change without our involvement. You will find the current return policy, deadlines and instructions in your account or receipt with the partner where you made the purchase.

Questions we can answer

We know our objects. We can answer questions about the dual head bikini trimmer, its ceramic blades, comb guards and USB charging cable. We can also explain the scents printed on the shower steamer tablets in our three flat gift boxes and the green tube, or how the bulb in our candle warmer lamp warms wax without a flame. If your question is about the design or parts of an object, write to us.

Do not send returns to our mailing address

The postal address shown on our site receives paper mail and nothing else. There is no warehouse, intake desk or staff to process returned parcels at that location. Any package sent to our mailing address cannot be checked in, routed to a retail partner or credited to an account. All returns must follow the return process provided by the partner that sold the item.