Getting there
We design and make our products, but we do not sell or ship them from this site. Every order is packed, dispatched, and handled by our retail partner under their own policies.
Who sends your parcel
This website does not take payments or hold inventory. We do not pack boxes or hand parcels to carriers. When you choose to buy one of our objects, the purchase takes place through our retail partner. That partner stores the stock in their own facilities, packs the items, and manages the actual shipment from start to finish.
Shipping rates and delivery speeds
We do not set shipping prices, delivery speeds, or shipping options. Because all fulfilment belongs to our retail partner, their system calculates any costs and transit estimates. You will see their exact rates, carrier choices, and delivery options displayed on their platform before you confirm and pay for your purchase.
Late parcels, tracking, and missing orders
Because we do not ship the packages, we do not have access to tracking files, carrier routes, or order numbers. If a parcel is delayed, damaged, or lost in transit, the retail partner handles the resolution. You will need to contact customer support through the platform where you placed the order to get updates or request help.
What our mailing address is for
The postal address listed on this site is strictly for business correspondence. It is not a warehouse, a retail storefront, or a distribution depot. There is no public desk and no stock kept on the premises. Please do not attempt to visit in person or send returned parcels to this address, as packages sent here cannot be accepted or processed.